www.riseofhuman.com (in the following also named the "Website") is provided by Rise of human SAS with the registered address:

Rise of human SAS

2 bis rue Girardet

54000 Nancy

France

Company number: 835 073 214

VAT number: FR72835073214

The following terms and conditions apply to all orders placed and purchase of product by the customer (hereinafter referred to as ”you”) with Rise of human SAS, hereinafter referred to as “Rise of human”, ”us ” or ”we”. These Terms and Conditions apply without restriction and reservation to all use of and orders (hereinafter the “Order”) placed on Rise of human desktop website and mobile website (www.riseofhuman.com).

Please note that your use of our Website constitutes your agreement to follow and be bound by these Terms and Conditions. We advise you to print out, save and/or download these Terms and Conditions and any confirmations for your own records. 

Rise of human’s Terms & Conditions may be updated from time to time (e.g. to reflect changes in technology, our business model, our system capacity or changes to relevant legislation and regulations), so we therefore ask you to accept our Terms and Conditions each time you are make a purchase from the Website. You will not be given notification of any such changes. The Terms & Conditions that were applicable and that you accepted when you made your purchase will be the Terms & Conditions that apply to your order.

If you experience any problems with the website or your order placed on the website, please contact Customer Service.

Email: contact@riseofhuman.com

Although availability may be indicated on the Website, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.

We have made every effort to display as accurately as possible the colors of our products that are displayed on the Website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. Therefore, the pictures of our products on the Website are for illustrative purposes only.

The Rise of human shoes normally fit 0.5 to 1 size bigger compared to other brands. Please carefully check the Rise of human size chart on the product pages or on our Website. 

Contracts can only be concluded on the website. We do not process orders made in emails, letters or faxes.

The website is open 24 hours a day but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.

An order placed on a public holiday or during the weekend will be processed on the following business days. You must be at least 18 years old to purchase goods on the website and possess a valid credit card that is accepted by us (see Payment Options below).

We can only process your order if the delivery address is a residential address or a business address in one of the countries on the "Countries we ship to" list. We do not deliver to PO boxes. Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

• Your payment details are incorrect or cannot be verified.
• Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities.
• There is an inadvertent error on the website, such as a payment error or the like.
• We have reason to believe that you are under the age of 18.

If you do not understand parts of the Terms and Conditions, we recommend that you contact Customer Service before you make a purchase on the website.

At what point in the ordering process are you bound by your order?

An order placed by you is an offer to purchase the product(s) displayed on our Website, which offers needs to be accepted by Rise of human.

Once the order is placed by you, we will send you an order acknowledgment email, to let you know that we have received your order. This order acknowledgment email does not constitute an acceptance of your order or the conclusion of a contract. Rise of human reserves all rights to reject your order for any reason and with no liability to you or any third parties prior to Rise of human acceptance of your order.

Our acceptance of your order and conclusion of the contract will only take place when we send you an email confirming that your order has been dispatched.

Rise of human account

When you make a purchase on the Website, you can choose to create an account or simply complete a single purchase, without creating an account. The personal information that you submit to Rise of human in connection with the creation of your account is collected, stored and processed in accordance with our Privacy Policy. If you no longer wish to have an account with us, please contact our Customer Service Department in writing, at any time.

Language of the contract

The language of the contract is English.

We accept the following means of payment: Mastercard, VISA, American Express and Paypal.

CVV (credit card verification number)

If you pay by credit card, you will be asked to enter the card's security code. You can find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

Payment procedure

The applicable amount will immediately be charged on your credit/payment card. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it.

All payments are subject to authorization and validation checks done by the payment service provider. In the event that the payment service provider does not, for any reason, authorize or validate your payment, Rise of human shall cancel your order and notify you thereof and will not be liable for any delay or non-delivery.

Paypal

When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to riseofhuman.com. When paying by PayPal, the applicable amount will immediately be charged on your PayPal account.

The prices displayed on the Website are quoted in Euros, including VAT and excluding delivery costs, if applicable. Costs relating to delivery, freight and postage may vary for each order. Delivery costs will be indicated on a separate line in your shopping cart and on the billing page, as part of the total amount of payment. They will be displayed during the checkout process. All prices include handling or taxes (total at the end) excl. shipping, if delivered to customers within Europe.

We deliver to: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark (excl. Faroe Islands and Greenland), Estonia, Finland (excl. Åland Islands), France (excl. Corsica, Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands,and New Caledonia), Germany (excl. Island Helgoland, and area of Busingen), Hungary, Ireland, Italy (excl. Campione d’Italia, Livigno, San Marino and Vatican City), Latvia, Lithuania, Luxembourg, Netherlands (excl. Aruba and the territories of the (Dutch) Antilles, Norway (excl. Svalbard), Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excl. Ibiza, Mallorca, Menorca, Andorra, Canary Islands, Ceuta and Melilla), Sweden, Switzerland, United Kingdom (excl. Isle of Man, Isles of Scilly, Channel Islands, Shetland Islands, Jersey, Guernsey and Gibraltar), United States, Japan and South Korea.

Delivery terms

Rise of human exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order in accordance with your selected delivery option.

Rise of human endeavors to dispatch orders in the fastest possible time and in the order in which they are placed. Dispatch of orders may take up to 7 business days, but we aim to dispatch all orders within 24 hours during weekdays. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. The delivery times do not take into account possible delays caused by payment authorization and/or on the part of the shipping company. If Rise of human fails to deliver within 30 days, you have the right to cancel the purchase.

Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses, hence, not to PO boxes. The time of delivery depends on the country in which the delivery takes place and the carrier used. The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend or receptionist) may sign for the receipt with binding effect on you.

If your order does not arrive by the scheduled date, please contact Rise of human Customer Assistance via email: contact@riseofhuman.com.

Rise of human is not responsible for any lost, stolen or damaged shipments.

Separate deliveries

If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of ordering. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.

All products that have been delivered to you remain the sole property of Rise of human until you have fully paid any and all amounts owed to Rise of human under any contract that is placed between you and Rise of human, including payment of costs, earlier or later deliveries or partial deliveries.

You, as the consumer, can cancel your order placed on this Website within 14 days starting on the date you received the product(s). To exercise the right of withdrawal, you must inform Rise of human, about that you would like to make use of your right of withdrawal by an unequivocal statement via email at contact@riseofhuman.com, within the aforementioned 14 days. 

Once you have notified us within the aforementioned 14 days, we shall reimburse all the payments you made to us for the canceled order, including the delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).

We will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.

In the event that you have already received your products, you must return the products in conformity with our return policy and use the prepaid return label. Read more about the returns in the return section.

If for any reason you are not entirely satisfied with your purchase at www.riseofhuman.com, you have the possibility of returning the products to us. We would like you to have a pleasant experience shopping with us and this is why we offer a return service, which is both convenient for you and free of charge. You have 30 days to return your order, beginning from the day you (or another person assigned by you) received it.

Products must be returned in their original conditions including the original package. We only accept returns of product(s) purchased from this Website only.

If you are returning product(s) you may no longer qualify for any discount or special offer associated with your order. If you received any product(s) for free with your order, you must return all the free product(s) together with the product(s) you are returning to receive full return credit. 

How to return?

1 | Fill in the return form you received with your package and enclose it with the products you wish to return. This document is found in the blue envelope you received with your order.

2 | Fix the prepaid return label on your return parcel and leave your shoes at your local access point*.  The parcel will be accepted free of charge. Please remember to ask for a receipt with tracking no. when handing in your return. This is your insurance should your package go missing.

- Colissimo access point locator click here. 
- UPS access point locator click here.
- DHL access point locator click here.

3 | When we receive your package at our warehouse, we will send you a confirmation email that includes your refund details and invoice. 

Please note that Rise of human cannot accept returns and will not be responsible for any shipping cost or lost packages that have not been sent through our COLISSIMO, UPS or DHL return form. If you have returned your order with your own choice of carrier, we will not receive the parcel to our warehouse nor be able to give you a refund on your order.

Online sales period

Please note that during sales period, we don't offer returns and that the return period is 14 days. You just have to stick your prepaid label on your parcel and the cost of the return we will be directly deducted on your refunded amount (10€ for returns from France, 15€ for returns from Europe, the US, Japan and South Korea).

Refund

When your return has been received by our warehouse you will be notified by email. You will receive a full refund which will include the standard delivery cost, within 14 days from receipt, in the same form of payment originally used for the purchase. Should you choose to keep certain items and only partially return your order, the delivery cost will not be refunded.

Exchange

If you would like a different style, size or color - simply return your unwanted item for a refund and place a new order online. 

If your goods are non-conforming or we have delivered incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods. In case of non-conforming goods or incorrect goods, you can return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods.

When contacting Customer Service you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc. You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods.

Rise of human reserves the right to reject complaints on products, which have not been handled correctly and according to instructions. If you have any questions in this regard, please do not hesitate to contact us.

In the event of an error in connection with any products or services displayed through riseofhuman.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), Rise of human reserves the right to cancel any order prior to the time it is delivered to you.

All contents included on www.riseofhuman.com, such as, but not limited to, design, text, graphics, logos, video and audio clips, images are the property of Rise of human SAS. 

Any use of riseofhuman.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Rise of human. Any other use of the information and material on the website, such as reproduction, modification, distribution, transmission, republication, display or performance is strictly prohibited.

Rise of human Privacy Policy applies and is part of these Terms and Conditions. Please see Rise of human’ separate Privacy Policy which can be found at www.riseofhuman.com. Click here.

Rise of human cannot promise that the content of the site is free of inaccuracies or typographical errors, product descriptions, pricing, and/or availability. Neither can we guarantee that all information is up-to-date.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, including after you have submitted your order. We apologize for any inconvenience this may cause you.

Although Rise of human strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are provided by third party operators. In situations where Rise of human acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Rise of human cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Rise of human cannot guarantee problem-free, uninterrupted, and secure access to the site.

Further to the applicable law, Rise of human´ liability is limited to the foreseeable and direct damage caused to the Customer due to Rise of human’s failure to comply with its obligations under the Contract and any applicable French statutory law.

Rise of human (Rise of human SAS) is not liable for any damages directly or indirectly, consequential, exemplary, incidental or punitive damages, including lost profits, even if riseofhuman.com has been advised of the possibility of such damages, after the delivery by any cause whatsoever caused to you, to third parties or to property of third parties.

If it is established that Rise of human could be held liable for any damage, liability shall be capped at the total price of your order. Rise of human is not liable for the non-availability of riseofhuman.com or for technical errors on the website (www.riseofhuman.com).

The site and its content are delivered on an “as-is” and “as-available” basis. All information provided on the site is subject to change without notice. Rise of human cannot ensure that any files or other data you download from the site will be free of viruses or contamination or destructive features. Rise of human disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability and fitness for a particular purpose. Rise of human disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site and/or any riseofhuman.com services. You assume total responsibility for your use of the site and any linked sites. Your sole remedy against Rise of human for dissatisfaction with the site or any content is to stop using the site or any such content. This limitation of relief is a part of the bargain between the parties.

You agree to indemnify and hold Rise of human, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against Rise of human by any third party due to or arising out of or in connection with your use of the website.

We are not responsible for delays or failure to meet our obligations in relation to the Terms & Conditions, if the delay or the non-compliance is due to events beyond our control. Force Majeure includes but is not limited to the following events, such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.

If one or more of the provisions in the Terms & Conditions are declared fully or partially invalid, such determination shall not invalidate any other provision of these Terms and Conditions. Terms shall continue to apply.

These Terms and Conditions are governed and construed in accordance with the laws of France. Any dispute, which may arise in connection with our contract, including its existence or validity, which cannot be solved amicably shall be finally submitted to the exclusive jurisdiction of the French Courts in accordance with the rules of applicable Law.

If you want to send us your feedback, and we hope you do, we simply request that you send it to us using this e-mail: contact@riseofhuman.com

This is just one more way that we can learn how to best satisfy your needs.

The latest update of the Terms and Conditions of Rise of human was made in November 2019.